Secret Sauce Adhesive

Please contact us regarding any product/order issues

Refunds

We can not accept returns of any open or used product/accessory. There are no refunds, only exchange. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Due to Covid - 19, we are not accepting any returns or exchanges to ensure safety of customers and staff.

Please get in touch if you have questions or concerns about your specific item. 

U.S. Shipping

• Standard Shipping: 5-7 Business Days
• Expedited Shipping: For Overnight or 2-day expedited shipping, orders placed after 11am PT will be shipped out the following business day.

International Shipping

• Standard International Shipping: 7-30 Business Days
• DHL: 3 Business Days

Lost orders

Unfortunately we are responsible for lost or stolen packages, please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, USPS, USPS, and DHL will have the most current information regarding your package.

Packages that show up as "Delivered" according to USPS, USPS, or DHL tracking will not be re-shipped. Missing packages are not trackable beyond 14 days after delivery date.

PLEASE NOTE:

We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Damaged, defective, or incorrect items must be reported within 7 days of delivery.

Storage: store your bonder in a cool, dry place away from direct sunlight and extreme temperatures.

Sealing Properly: ensure the bottle is tightly closed after each use.

How to Use: Apply a small amount of bonder to a lip applicator/microswab. Dab off some product to avoid "overbonding". A little bit goes along way with our Locked In Bonder. Apply to the top and bottom base of the lash extensions.

Avoid Contact with Skin: keep the bonder away from skin contact.

Shelf life: 3 months after opened. 6 months closed.