Refund policy

We take pride in every order. If something isn’t right, please contact us and we’ll help.

No refunds, exchanges only
All sales are final. We do not offer refunds. Unopened, unused items may be exchanged. Please contact us before sending anything back.

Opened or used items
For health and safety reasons, we cannot accept returns or exchanges of any opened or used product or accessory.

Sale items & gift cards
Sale items and gift cards are final and cannot be returned or exchanged.

Damaged, defective or wrong items
Please inspect your order as soon as it arrives. If an item is damaged, defective, or not what you ordered, contact us right away with your order number and a photo, and we’ll make it right.

Contact us
Text or call (917) 325-8541, email us at belladelareina@gmail.com, or message us through belladelareina.com.